Your privacy matters to us. This Privacy Policy explains exactly what personal data kiw69 collects, why we collect it, how it is stored and protected, who it may be shared with, and what rights you hold over your own information as a kiw69 member based in Indonesia.
Last Updated: January 2026 · Effective: January 2026 · Version 2.4
The cards below highlight the most important aspects of the kiw69 Privacy Policy. Please read the full policy below for complete details.
kiw69 collects personal data that is strictly necessary to operate your account, verify your identity, process payments, and comply with anti-money-laundering obligations. We do not collect data beyond what our legitimate purposes require.
All data transmitted between your browser and kiw69 servers is encrypted using TLS 1.2 or higher. Account passwords are stored as salted cryptographic hashes — never in plaintext. Sensitive payment data is handled by PCI-DSS-compliant payment processors.
kiw69 does not sell, rent, or trade your personal information to third-party advertisers or data brokers. Data is shared only with carefully selected service partners who are contractually bound to handle it under the same privacy standards as kiw69 itself.
You have the right to access, correct, and request deletion of your personal data. You can also request a portable copy of your data at any time. Submit a data subject request to [email protected] and we will respond within 30 days.
kiw69 uses strictly necessary cookies to keep you logged in and maintain session integrity, plus optional analytics cookies to improve platform performance. You can manage optional cookie preferences from your browser settings at any time.
kiw69 retains your personal data for as long as your account is active and for a minimum of five years after account closure to comply with applicable anti-money-laundering and financial record-keeping regulations. Data is securely destroyed thereafter.
This Privacy Policy ("Policy") describes how kiw69 ("we", "us", "our") collects, processes, stores, and protects the personal data of individuals ("you", "Member", "User") who register for or access the kiw69 platform at https://kiw69.pro. kiw69 is an online sports betting and casino platform designed for English-preference players in Indonesia, offering sports betting, live casino, slot games, and lottery products with full Indonesian Rupiah (IDR) support and integration with Indonesian local payment channels including BCA, BRI, BNI, Mandiri, CIMB Niaga, OVO, DANA, GoPay, ShopeePay, and LinkAja.
kiw69 is committed to handling your personal data responsibly, transparently, and in accordance with internationally recognized data protection principles. By registering an Account or accessing the kiw69 Platform, you acknowledge that you have read and understood this Policy and that you consent to the collection and processing of your personal data as described herein.
This Policy should be read together with the kiw69 Terms & Conditions, which govern your overall use of the Platform. In the event of any conflict between this Policy and the Terms & Conditions regarding data-related matters, this Policy shall prevail.
For the purposes of this Privacy Policy, the following terms have the meanings set out below:
| Term | Meaning |
|---|---|
| "Personal Data" | Any information that identifies or could reasonably be used to identify a living individual, directly or indirectly — including name, national identity number, date of birth, email address, device identifiers, and IP address. |
| "Processing" | Any operation performed on Personal Data — including collection, recording, storage, organization, structuring, adaptation, retrieval, consultation, use, disclosure, transmission, restriction, erasure, or destruction. |
| "Data Controller" | kiw69, the entity that determines the purposes and means of processing your Personal Data. |
| "Data Processor" | A third-party service provider that processes Personal Data on kiw69's behalf under a contractual data processing agreement. |
| "KYC Data" | Identity and age verification documents submitted by a Member as part of the Know Your Customer process — typically a copy of the Member's KTP (Kartu Tanda Penduduk) and, where requested, a selfie photograph. |
| "Cookies" | Small text files placed on your device by the kiw69 Platform to store session state, preferences, and usage analytics. |
| "Account" | The personal kiw69 account created by a Member upon completing registration at https://kiw69.pro. |
| "Platform" | The kiw69 website and mobile-optimized web application accessible at https://kiw69.pro and all associated services. |
kiw69 collects the following categories of personal data, depending on how you interact with the Platform:
3.1 Registration Data. When you create a kiw69 Account, we collect: full legal name, date of birth, Indonesian mobile phone number, email address, username, and the city or region of residence within Indonesia (e.g., Jakarta, Surabaya, Bandung, Bali, Medan, Yogyakarta, Semarang).
3.2 KYC and Identity Verification Data. Before your first withdrawal is processed, we require: a clear copy of your Indonesian national identity card (KTP), and where required for enhanced verification, a selfie photograph and/or supporting documentation such as a utility bill or bank statement confirming your address. This data is used solely for identity and age verification purposes.
3.3 Financial and Transaction Data. We collect details of all deposits and withdrawals transacted through your Account, including: the payment method used (e.g., BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OVO, DANA, GoPay, ShopeePay, LinkAja), transaction amounts in IDR, transaction timestamps, and bank account or e-wallet reference numbers. We do not store full bank card numbers or full e-wallet credentials on our servers — these are handled by our PCI-DSS-compliant payment processor partners.
3.4 Betting and Gaming Activity Data. We record all bets placed, games played, bet amounts, outcomes, bonus redemptions, and session durations. This data is used to operate the Platform, settle bets accurately, administer promotions, and comply with responsible gaming obligations.
3.5 Technical and Device Data. When you access the Platform, we automatically collect: IP address, browser type and version, operating system, device type (desktop, mobile, tablet), screen resolution, referring URL, and session timestamps. This data is used to optimize Platform performance and to detect fraud or unauthorized access.
3.6 Communications Data. If you contact kiw69 via live chat, email ([email protected]), or WhatsApp, we retain a record of that communication, including the content of messages, timestamps, and the identity of the support agent who handled your query. These records are used for quality assurance, training, and dispute resolution.
3.7 Preference and Behavioral Data. With your consent, we may collect data about your game preferences, favorite sports markets, preferred language, and navigation patterns within the Platform. This data is used to personalize your experience and to serve relevant promotional offers.
kiw69 collects personal data through the following channels:
kiw69 processes your personal data on the following legal bases:
| Legal Basis | Applicable Processing Activities |
|---|---|
| Performance of a Contract | Creating and managing your Account; processing deposits and withdrawals; settling bets; providing access to games and the Sportsbook; administering bonuses and promotions. |
| Legal Obligation | KYC and identity verification; anti-money-laundering (AML) screening; retaining financial transaction records; complying with lawful regulatory or law enforcement requests. |
| Legitimate Interests | Fraud detection and prevention; platform security monitoring; improving Platform features and performance; resolving customer disputes; internal analytics and reporting. |
| Consent | Sending marketing emails and promotional SMS notifications; placing optional analytics cookies on your device; personalizing game and promotional recommendations based on your behavioral data. |
Where processing is based on your consent, you have the right to withdraw that consent at any time without affecting the lawfulness of processing carried out before the withdrawal. To withdraw marketing consent, update your notification preferences in Account Settings or contact [email protected].
6.1 Account Management. To create, maintain, and secure your kiw69 Account; to authenticate your identity each time you log in; and to apply account-level settings such as responsible gaming limits and notification preferences.
6.2 Payment Processing. To initiate and confirm deposits and withdrawals via your chosen Indonesian payment channel (BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OCBC NISP, BSI, OVO, DANA, GoPay, ShopeePay, or LinkAja) and to maintain accurate financial records in IDR.
6.3 KYC and Compliance. To verify that you are at least 21 years of age and the legitimate account holder before processing your first withdrawal; to meet anti-money-laundering (AML) obligations; and to respond to lawful requests from regulatory or law enforcement authorities.
6.4 Platform Delivery and Improvement. To deliver real-time sports betting odds, live casino streams, slot games, and other Platform products; to diagnose and resolve technical issues; and to improve the speed, stability, and usability of the Platform for Indonesian users.
6.5 Responsible Gaming. To monitor betting patterns and identify Members who may be showing indicators of problem gambling; to enforce deposit limits, cooling-off periods, and self-exclusion requests; and to provide relevant responsible gaming information where appropriate.
6.6 Marketing and Promotions. Where you have consented, to send you relevant promotional offers — such as welcome bonuses, reload bonuses, cashback offers, and event-specific promotions tied to BRI Liga 1 fixtures, Champions League matches, Idul Fitri, or other occasions relevant to our Indonesian player community — via email, SMS, or in-platform notifications.
6.7 Fraud Prevention and Security. To detect, investigate, and prevent fraudulent activity including multi-accounting, bonus abuse, and money laundering; to protect the security and integrity of the Platform; and to protect our Members from unauthorized account access.
6.8 Customer Support and Dispute Resolution. To respond to your queries via live chat, email, or WhatsApp; to maintain records of support interactions for quality assurance; and to investigate and resolve formal disputes in accordance with the kiw69 Terms & Conditions.
7.1 General Principle. kiw69 does not sell, rent, or trade your personal data to third parties. Personal data is shared only in the limited circumstances described in this Clause, and only with parties who are contractually bound to process it in accordance with standards equivalent to those set out in this Policy.
7.2 Payment Service Providers. We share transaction data with our approved Indonesian payment processors and e-wallet partners (including OVO, DANA, GoPay, ShopeePay, LinkAja, and the relevant interbank clearing networks for BCA, BRI, BNI, Mandiri, CIMB Niaga, Bank Permata, OCBC NISP, and BSI) solely for the purpose of processing your deposit and withdrawal requests.
7.3 Identity Verification Partners. We may share KYC documents with certified third-party identity verification service providers for the purpose of completing age and identity checks. These providers act as Data Processors under our instructions and are prohibited from using your data for any other purpose.
7.4 Game and Technology Providers. Certified third-party game studios (including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe) receive your Account identifier and session token to deliver their games through the kiw69 Platform. These studios do not receive your full registration details or financial data.
7.5 Fraud Prevention and Security Services. We may share device fingerprint data, IP addresses, and behavioral indicators with fraud detection platforms to protect the Platform and its Members from abuse. This data is used solely for security purposes.
7.6 Legal and Regulatory Disclosure. kiw69 may disclose personal data where required to do so by applicable law, court order, or at the lawful request of a regulatory or law enforcement authority. In such cases, kiw69 will disclose only the minimum data required by the applicable legal obligation.
7.7 Business Transfers. In the event of a merger, acquisition, or transfer of all or a substantial part of kiw69's business assets, your personal data may be transferred to the acquiring entity as part of that transaction. You will be notified of any such transfer and of any material change to the applicable privacy terms.
8.1 What Are Cookies. Cookies are small text files that are stored on your device when you visit the kiw69 Platform. They enable the Platform to recognize your browser, maintain your session, remember your preferences, and collect usage analytics.
8.2 Categories of Cookies Used by kiw69.
| Cookie Type | Purpose | Required? |
|---|---|---|
| Strictly Necessary | Maintain your login session, enforce security tokens, and remember items in your active bet slip. The Platform cannot function without these cookies. | Yes — cannot be disabled |
| Functional | Remember your language preference, display settings, and notification preferences between sessions. | Optional |
| Analytics | Collect anonymized usage statistics (page views, session duration, navigation paths) to help kiw69 understand how Members use the Platform and identify areas for improvement. | Optional |
| Fraud Prevention | Store a unique device fingerprint token used by our fraud detection systems to identify suspicious access patterns. These cookies are strictly necessary for Platform security and cannot be disabled. | Yes — cannot be disabled |
8.3 Managing Cookies. You can manage optional cookies through your browser settings. Most modern browsers allow you to view, block, or delete cookies at any time. Please be aware that disabling functional cookies may affect your Platform experience — for example, you may need to re-enter your display preferences each time you visit.
8.4 No Third-Party Advertising Cookies. kiw69 does not place third-party advertising or retargeting cookies on your device. We do not share your browsing activity on kiw69 with advertising networks or social media platforms for targeted advertising purposes.
9.1 Technical Measures. kiw69 implements the following technical security controls to protect your personal data:
9.2 Organizational Measures. kiw69 conducts regular data protection training for all staff who handle personal data; maintains a documented data breach response procedure; and enforces a principle of data minimization — staff access only the data necessary for their specific role.
9.3 Data Breach Notification. In the event of a personal data breach that is likely to result in a significant risk to your rights or interests, kiw69 will notify affected Members without undue delay and will take immediate steps to contain, investigate, and remediate the breach.
9.4 Your Responsibility. kiw69's security measures protect data on our side of the connection. You are responsible for keeping your Account credentials — username, password, and any two-step verification codes — confidential. Do not share your password with anyone. kiw69 staff will never ask for your password via any channel.
10.1 Active Accounts. For as long as your kiw69 Account remains active, we retain all personal data necessary to operate your Account, process transactions, and comply with our legal obligations.
10.2 Post-Closure Retention. Following Account closure — whether voluntary or due to a policy breach — kiw69 retains your personal data for a minimum period of five (5) years. This retention period reflects our obligations under applicable anti-money-laundering regulations, which require financial service operators to retain transaction records and identity verification data for a defined period after a customer relationship ends.
10.3 Specific Retention Periods.
| Data Category | Retention Period |
|---|---|
| Account registration details | Duration of Account + 5 years post-closure |
| KYC / identity verification documents | Duration of Account + 5 years post-closure |
| Financial transaction records | Duration of Account + 5 years post-closure |
| Betting and gaming activity records | Duration of Account + 3 years post-closure |
| Customer support communications | 3 years from the date of each communication |
| Analytics and behavioral data | 24 months on a rolling basis |
| Marketing consent records | Until consent is withdrawn + 3 years |
10.4 Secure Deletion. When the applicable retention period expires, kiw69 permanently and securely destroys the relevant personal data using industry-standard data sanitization methods. Backups containing expired data are purged on the next scheduled backup rotation cycle.
As a kiw69 Member, you hold the following rights in respect of your personal data. To exercise any of these rights, submit a written request to [email protected] with the subject line "Data Subject Request — [Your Username]". kiw69 will respond within 30 calendar days of receiving a complete and verifiable request.
Request a copy of the personal data kiw69 holds about you, including the categories of data, the purposes for which it is processed, and the third parties it has been shared with.
Request correction of any inaccurate or incomplete personal data held in your Account. Some corrections (e.g., legal name) may require supporting documentation.
Request deletion of your personal data where it is no longer necessary for its original purpose, where you withdraw consent, or where processing was unlawful. Erasure may be limited by our legal retention obligations.
Request that kiw69 suspend active processing of your data in certain circumstances — for example, while the accuracy of data is disputed or while a formal complaint is under investigation.
Request a machine-readable export of the personal data you provided to kiw69 directly (e.g., registration data, preference settings) in a structured, commonly used format such as JSON or CSV.
Object to processing carried out on the basis of kiw69's legitimate interests — including profiling for fraud detection or game recommendations — where your individual circumstances warrant it.
Withdrawal of Marketing Consent. If you have consented to receive marketing communications from kiw69, you may withdraw that consent at any time by updating your notification preferences in Account Settings or by contacting [email protected]. Withdrawal of marketing consent does not affect your ability to use the Platform.
12.1 Age Restriction. The kiw69 Platform is strictly for adults aged 21 and over. kiw69 does not knowingly collect personal data from individuals under the age of 21. All registration forms include an age declaration and all Accounts are subject to KYC age verification before withdrawals are processed.
12.2 Discovery of Minor's Data. If kiw69 discovers that it has inadvertently collected personal data from an individual under 21 years of age, we will take the following immediate steps: suspend the Account, delete all personal data associated with that Account as promptly as technically possible, and return any deposited funds to the originating payment method.
12.3 Parental Responsibility. Parents and guardians who believe that a minor in their household may have registered a kiw69 Account should contact [email protected] immediately. kiw69 will investigate and act swiftly to close any underage Account and delete associated data.
13.1 Scope of This Policy. This Privacy Policy applies exclusively to the kiw69 Platform at https://kiw69.pro. kiw69 does not operate any third-party websites that may be referenced in Platform content.
13.2 Game Studio Interfaces. Some games available on the kiw69 Platform are delivered via embedded interfaces provided by third-party studios including Pragmatic Play, Evolution Gaming, NetEnt, Microgaming, Pocket Games Soft, and Spribe. These studios operate their own privacy practices in relation to the game session data they collect within their embedded interfaces. kiw69 selects game studio partners whose privacy standards meet our requirements, but we encourage you to review each studio's own privacy documentation if you have specific concerns.
13.3 Payment Interfaces. Deposit and withdrawal flows may redirect you to or embed interfaces operated by Indonesian payment providers including OVO, DANA, GoPay, ShopeePay, LinkAja, and participating bank interbank networks. Your interaction with those payment interfaces is governed by the respective payment provider's own privacy policy.
13.4 No Liability for Third-Party Practices . kiw69 is not responsible for the privacy practices of any third-party service provider, game studio, or payment partner. We recommend that you review the privacy policies of any third-party services you use in connection with the kiw69 Platform.
14.1 Right to Amend. kiw69 reserves the right to update or amend this Privacy Policy at any time to reflect changes in applicable law, regulatory guidance, our data processing practices, or the services we offer. The current version of this Policy will always be accessible at https://kiw69.pro/privacy-policy.
14.2 Notification of Material Changes. Where an amendment constitutes a material change to how we process your personal data — for example, a new category of data being collected, a new third-party sharing arrangement, or a change to your rights — kiw69 will notify active Members via email or via a prominent in-platform notification at least 14 days before the change takes effect.
14.3 Continued Use as Acceptance. Your continued use of the kiw69 Platform after the effective date of an amended Privacy Policy constitutes your acceptance of the revised terms. If you do not accept the revised Policy, you must cease using the Platform and contact [email protected] to request Account closure.
14.4 Version History. kiw69 maintains an internal version history of this Privacy Policy. If you require a copy of a prior version for legal or reference purposes, submit a written request to [email protected] with the subject line "Privacy Policy Version Request" and the approximate date of the version you require.
If you have any questions, concerns, or complaints regarding this Privacy Policy or kiw69's data protection practices, or if you wish to exercise any of your data subject rights as described in Clause 11, please contact us through any of the following channels:
| Channel | Details | Response Time |
|---|---|---|
| [email protected] — use subject line "Privacy Policy Enquiry" or "Data Subject Request — [Username]" | Within 2 business days for general enquiries; within 30 days for data subject requests | |
| Live Chat | Available 24/7 directly on the kiw69 Platform. Indonesian-speaking support agents available at all hours. | Real-time during staffed hours; within 4 hours at other times |
| +62 811 0000 6969 — available 08.00–22.00 WIB (Western Indonesia Time, UTC+7) | Within 1 hour during operating hours |
kiw69 takes all privacy complaints seriously. If you submit a formal privacy complaint to [email protected], it will be acknowledged within 5 business days and investigated by a member of our data protection team. You will receive a substantive written response within 30 calendar days of the complaint being acknowledged.
Now that you know exactly how kiw69 protects your data, join thousands of Indonesian players enjoying sports betting, live casino, and top slots — all secured by industry-standard encryption and full IDR payment support.